BH Superfan Refund Policy
Given the nature of digital products, all purchases of are final. However, we want to make sure you are 100% happy with your purchase. Please contact us with any issues regarding digital products.
Purchase of Credit Tokens
As a member of Black Hills Superfan credit tokens are applied to unlock coupons and other e-products on the website. Credit tokens have no cash value and unused credit tokens cannot be redeemed for cash or a credit back to your personal bank account or credit card. Your purchase of credit tokens is final, however we do want you to be 100% satisfied. If you encounter any issues with your purchase or redemption of credit tokens let us know and we will be happy to follow up with you within 48 hours. Credit tokens can be restored to your account when and if it is necessary, but no cash refund for credits is available.
Some BHSF members choose to have their accounts automatically refreshed each month with a pre-set number of credit tokens. We refer to this as a BHSF subscription account. If this is you, and you decide to cancel your subscription account, you may due so at any time. There are no cancellation fees. If you decide to resume your BHSF subscription you may do so at any time.
Please email us with any refund issues. firstname.lastname@example.org